Contact Northern Star Loan

Northern Star Loan support is here to help with questions about the loan-matching process, your request and your privacy choices. We are a free connector service, not a lender, so some questions are best answered by the lender you choose. This page explains how to reach us and what our team can help with.

Ways to reach us

Borrowers can reach Northern Star Loan by email, by phone or by mail, and email is usually the fastest way to get a detailed written answer from our support team.

• Email: [email protected]
• Phone: (888) 573-0713
• Mail: 3521 Lakeview Street, Suite 424, Nashville, TN 37219

Please do not send full Social Security numbers, bank account numbers or passwords by email. Our team will never ask for them that way.

Support hours

Northern Star Loan support is available Monday through Friday from 8 a.m. to 6 p.m. Central Time, and messages received outside those hours are answered on the next business day.

We aim to reply to most emails within one business day. Response times may be longer around federal holidays.

What we can help with

Our support team can answer questions about how matching works, the status of your request, updating or correcting the information you submitted, and how to stop marketing calls, texts or emails.

• Explaining the steps described on our how it works page
• Correcting a typo in your contact details
• Opting out of further contact from us
• General questions about loan terms, which our frequently asked questions also cover
• Feedback about your experience with the site

What we cannot help with

Northern Star Loan cannot approve loans, change rates or terms, accept payments, or access your loan account, because loan servicing is handled entirely by the lender that funded your loan.

For questions about a payment, due date, payoff amount, statement or hardship plan, contact your lender directly using the details in your loan agreement. If you are unsure which lender funded your loan, email us and we will do our best to point you in the right direction.

Privacy requests

Privacy requests, such as asking what information we hold, requesting deletion or opting out of sharing, can be sent to our support email with the subject line “Privacy Request.”

Include your full name and the email or phone number you used on your request so we can locate your record. We may need to verify your identity before completing a request. Learn more in our privacy policy.

Report a concern

Anyone who receives a suspicious call, text or email claiming to be from Northern Star Loan should contact us before sharing any information, since we never ask for upfront fees to see offers.

Legitimate lenders do not require gift cards, wire transfers or upfront payments to release a loan. If something feels wrong, stop, hang up and reach out to our team.